Customer Success Manager

Job description

Do you want to be a part of a fast growing, globally leading software company delivering turnkey 3D product visualization experiences?

At Cylindo we’re bringing 3D product visualization to global brands and retailers in a photorealistic and easy fashion. We have an aggressively growing client base, and an exciting and expanding product suite, which includes 3D delivery automation, 360 degree product spins, Augmented Reality (AR), and much more. 

Cylindo is looking for a motivated Customer Success Manager to join our Global Customer Success team of exceptional professionals in Europe and in the United States. As a Customer Success Manager, you will be responsible for maintaining customer relationships, ensuring they get world class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with the global standards.


Primary responsibilities:

  • Build and manage long lasting, strategic customer relationships (account ownership)
  • Position yourself as a strategic partner, drive high level conversations, inspire long-term decisions for the customer, prepare and run EBRs, identify and manage potential risks (e.g. churn) etc.
  • Manage new orders – pricing guidance, create quotations/sales documents, signing
  • Identify account development potential/new sales opportunities and secure renewals
  • Link between the customer and Cylindo teams – project management, content creation, support, product, marketing etc. and serve as an escalation point of contact for the customer where needed

Requirements

  • 4+ years of experience with sales / customer success / account management and experience working with enterprise level accounts
  • Understanding of SaaS and ability to communicate using technical language
  • Strong communication skills, written and verbal
  • Leadership skills, action-driven, strategic
  • Ready to take responsibility, good judgement, proactive, creative
  • Capable of decision-making with or without support from the management team
  • Organizational and time management skills
  • Team player, fast learner, ambitious to advance and grow, good listener, goal-driven

Pluses:

  • Experience working with teams, clients or companies from the visualization, retail or ecommerce industry
  • Experience working with SaaS companies
  • Understanding of the global e-commerce / visualization market

Working at Cylindo

We’re a dedicated team of talented people supporting some of the largest furniture brands in the world and changing the ecommerce world one product page at a time. We consider ourselves the best at what we do. You only get there by attracting great talent, and we expect you to be of the same caliber. We offer a creative, informal work environment with attractive perks and competitive salaries. Learn more about us here: http://cylindo.com/about.

If you have the enthusiasm, if you enjoy team-work and customer service orientation, don’t hesitate to tell us about it – you may be the one we are looking for.